Guides & Tutorials

 

We are here to help you. Below, please find guides, video tutorials, and supportive information to walk you through our suite of solutions at your pace. You may chose to jump down to a particular section, or you may scroll through step-by-step. For further assistance please call 877.788.0019 or email service@sympathybrands.com.

 

INTERMENT SCHEDULE  |  SETTINGS  |  CREATE RECORD  |  SEMINARS  |  MEETINGS

 

Interment Schedule

The Interment Schedule is the main page of the Sympathy Brands platform. Here you will find a list of upcoming interments for your location(s), displayed in order of the next occurring interment. You may view and edit interments, as well as print a schedule.

Along the top of your Interment Schedule, you will see filters for location, name search, and date range. To select a particular location or date range, you may select the name(s) and dates from the associated dropdown and print your service schedule.

If your location hosts a Viewneral, you will be able to start the service by clicking on the START button in the Viewneral column. 

Please note: Following the interment, past records may be accessed in the Record Directory.

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Settings

The Settings dropdown menu provides you with the option to view and edit all the settings for any of your location’s. The link below will take you to our video tutorial for all Settings sections. View the FAQ for helpful tips to communicate with your families. 

View Video Tutorial
FAQs

View & Print Complete User Guide

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Create Record

Create an at-need or pre-need record. Enter the decedent’s details, family information, and interment details. Select Viewneral® and Aftercare recipients and enter Tribute information to share with family and friends, and on your website. Use the Record Directory to access and edit any record that have been created.

View Video Tutorials
FAQs

View & Print Complete User Guide

 

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Seminars

Create a pre-need Seminar, host a panel, or sponsor local events. The links below will take you directly to our video tutorial. View and print our Complete User Guide for step-by-step instructions for section.

View Video Tutorial
FAQs

View & Print Complete User Guide

 

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Meetings

Meetings provide your cemetery with a virtual space to engage with families or with internal staff. Seamlessly communicate and share information during at-need and pre-need arrangement conferences.

View Video Tutorial
FAQs

View & Print Complete User Guide


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Contact Us

 

If you have any questions, please contact our support team.

  service@sympathybrands.com      877.788.0019